customer success squad
AI-powered Customer Success squad that monitors customer health metrics, predicts churn risk with early warning signals, generates personalized retention playbooks, and builds data-driven Quarterly Business Reviews. Enables CS teams to shift from reactive firefighting to proactive, scalable customer management.
Customer Success Squad
Monitor customer health. Predict churn. Retain and grow.
Monitore a saude dos clientes. Preveja churn. Retenha e cresca.
Overview / Visao Geral
EN: The Customer Success Squad is an AI-powered team of 5 specialized agents that helps CS teams shift from reactive firefighting to proactive, data-driven customer management. It monitors health scores, predicts churn risk with early warning signals, generates personalized retention playbooks, and builds compelling Quarterly Business Reviews — all in minutes, not hours.
PT-BR: O Customer Success Squad e uma equipe de 5 agentes especializados com IA que ajuda times de CS a migrar de um modelo reativo para uma gestao proativa e orientada a dados. Monitora health scores, preve risco de churn com sinais antecipados, gera playbooks personalizados de retencao e cria QBRs convincentes — tudo em minutos, nao horas.
👥 Agents / Agentes
| Agent | Name | Role / Funcao |
|---|---|---|
| 👑 cs-chief | Sierra | Orchestrator — routes requests, manages workflows / Orquestradora — roteia requests, gerencia workflows |
| 📊 health-scorer | Halo | Multidimensional health scoring (0-100) / Score de saude multidimensional (0-100) |
| ⚠️ churn-predictor | Cassandra | Churn risk detection and prediction / Deteccao e previsao de risco de churn |
| 🛡️ retention-strategist | Remy | Personalized retention playbooks / Playbooks personalizados de retencao |
| 📓 qbr-builder | Quinn | Quarterly Business Review generation / Geracao de QBRs |
⚡ Quick Start (< 5 min) / Inicio Rapido
Health Check in Under 5 Minutes / Health Check em Menos de 5 Minutos
EN:
/csSuccess *health-check Provide customer data: > Customer: Acme Corp > Usage has been declining for 2 months. > 3 support tickets last month, 1 escalation. > NPS score: 5
PT-BR:
/csSuccess *health-check Forneca os dados do cliente: > Cliente: Acme Corp > Uso em declinio ha 2 meses. > 3 tickets de suporte no ultimo mes, 1 escalacao. > NPS: 5
The squad will produce a complete health scorecard with scores, trends, and prioritized recommendations.
O squad produzira um scorecard completo com scores, tendencias e recomendacoes priorizadas.
💻 Commands / Comandos
| Command / Comando | Description / Descricao |
|---|---|
*health-check | Run health assessment / Executar avaliacao de saude |
*churn-analysis | Analyze churn risk / Analisar risco de churn |
*retention-playbook | Generate retention playbook / Gerar playbook de retencao |
*qbr-report | Build QBR document / Criar documento de QBR |
*onboarding-plan | Create onboarding plan / Criar plano de onboarding |
*help | Show all commands / Mostrar todos os comandos |
⚙️ Workflows
Proactive CS (< 10 min)
EN: Automated pipeline: health check -> churn analysis -> retention playbook. Checkpoints between each phase let you stop or continue based on results.
PT-BR: Pipeline automatizado: health check -> analise de churn -> playbook de retencao. Checkpoints entre cada fase permitem parar ou continuar baseado nos resultados.
*health-check → [if yellow/red] → *churn-analysis → [if high/critical] → *retention-playbook
QBR Prep (< 8 min)
EN: Context gathering -> metrics collection -> full QBR document generation. Supports 4 presentation modes: full, executive, data, talking points.
PT-BR: Coleta de contexto -> coleta de metricas -> geracao completa do QBR. Suporta 4 modos de apresentacao: completo, executivo, dados, talking points.
context → metrics → QBR document
🔧 Configuration / Configuracao
Key settings in config.yaml:
| Setting | Default | Description / Descricao |
|---|---|---|
product_type | SaaS | Product type / Tipo do produto |
health_score_model | usage+engagement+support | Scoring model / Modelo de scoring |
churn_thresholds.red | < 30 | Critical risk threshold / Limite de risco critico |
churn_thresholds.yellow | 30-70 | At-risk threshold / Limite de risco |
churn_thresholds.green | > 70 | Healthy threshold / Limite saudavel |
language | en | Output language / Idioma de saida |
output_format | markdown | Output format / Formato de saida |
📂 Structure / Estrutura
customer-success-squad/ ├── squad.yaml # Squad definition / Definicao do squad ├── config.yaml # Configuration / Configuracao ├── agents/ # Agent definitions / Definicoes dos agentes │ ├── cs-chief.md │ ├── health-scorer.md │ ├── churn-predictor.md │ ├── retention-strategist.md │ └── qbr-builder.md ├── tasks/ # Task contracts / Contratos de tasks │ ├── health-assessment.md │ ├── churn-risk-analysis.md │ ├── retention-playbook.md │ └── qbr-generation.md ├── workflows/ # Workflow definitions / Definicoes de workflows │ ├── proactive-cs.md │ └── qbr-prep.md ├── data/ # Knowledge base / Base de conhecimento │ ├── cs-frameworks.md │ └── retention-playbooks.md ├── templates/ # Output templates / Templates de saida │ ├── health-scorecard-tmpl.md │ └── qbr-tmpl.md ├── checklists/ # Quality checklists / Checklists de qualidade │ └── cs-quality.md ├── README.md # This file / Este arquivo └── user-guide.md # Detailed guide / Guia detalhado
💰 Pricing / Preco
$39.99/month per workspace.
Includes all 5 agents, unlimited health checks, churn analyses, retention playbooks, and QBR generations.
Inclui todos os 5 agentes, health checks ilimitados, analises de churn, playbooks de retencao e geracoes de QBR ilimitadas.
📖 Documentation / Documentacao
- User Guide / Guia do Usuario: user-guide.md
- CS Frameworks / Frameworks de CS: data/cs-frameworks.md
- Retention Playbooks / Playbooks de Retencao: data/retention-playbooks.md
Synkra AIOX | Customer Success Squad v1.0.0
المراجعات
0 مراجعةلا توجد مراجعات بعد. كن أول من يراجع هذا الفريق!
More from Pestarzt
sales pipeline squad
AI agent squad that orchestrates B2B/B2C sales pipelines end-to-end. Prospect research, BANT/MEDDIC qualification, personalized follow-up emails, and pipeline analytics with funnel visualization. 5 specialized agents working together to increase conversion and reduce manual sales work.
finance autopilot squad
Automates financial reconciliation, forecasting with 3-scenario projections, financial reporting (DRE/Income Statement, Balance Sheet, Cash Flow), anomaly detection in financial data, and budget variance analysis. Designed for startups and growing companies seeking financial clarity.
compliance guardian squad
Audits LGPD/GDPR/SOX compliance posture, identifies regulatory gaps, and generates mandatory documentation including DPIAs, privacy policies, ROPA records, and incident response plans. Covers multi-jurisdictional regulatory frameworks with severity-classified findings and actionable remediation roadmaps.
legal diligence squad
Accelerates due diligence workflows, contract analysis, intellectual property review, and M&A risk assessment. Provides structured analysis for decision support with document categorization, clause-by-clause risk analysis, IP portfolio assessment, and unified risk registers with go/no-go frameworks. ALL outputs are for decision support only and do NOT constitute legal advice.
seo growth squad
Executes technical SEO audits, keyword strategy development, content optimization, and performance monitoring. Covers crawlability, Core Web Vitals, structured data, keyword clustering by search intent, pillar-cluster content architecture, and ongoing ranking/traffic analysis with actionable recommendations.
ecommerce ops squad
AI-powered E-commerce Operations squad that optimizes pricing strategy, manages product catalog quality, analyzes customer reviews for actionable insights, and monitors competitive landscape. Enables e-commerce teams to make data-driven decisions across pricing, catalog, reviews, and competitive positioning.