How you get paid
A short guide to the money of each sale, from the buyer's payment to the Pix in your account.
Every payment goes through Asaas
Buyers pay by Pix, by credit card in one payment, or in up to 12 installments, always on Asaas' page. The money lands in full in the platform's account, and your share is recorded until its payout date.
Stripe is temporarily unavailable
For now, Stripe is off as a payment method and from seller onboarding. It is expected to return for sellers outside Brazil. If you sold through Stripe Connect, register a Pix key (individual or company) to keep getting paid. Older purchases made through Stripe are still honoured, refunds included.
Individual or company, and the Pix key
In Settings > Payouts, choose individual (CPF) or company (CNPJ of an MEI or LTDA, with legal name and legal representative) and upload the document. The Pix key must be registered to the same document: CPF for individuals, CNPJ for companies. We check the key's owner before saving it.
80/20 on the net value
First comes the fee Asaas charges on that payment. From what is left (the net), the platform keeps 20%. If the sale came through an affiliate, their commission also comes out of the net. The rest is yours.
R$ 100.00 sale by Pix, Asaas fee R$ 1.99
Net: R$ 98.01
Platform (20%): R$ 19.60
You: R$ 78.41 (with a R$ 10.00 affiliate: you get R$ 68.41)
Pix: paid on day 8
For a Pix sale, your share is sent by Pix on day 8 after the payment is confirmed, unless it is refunded before then.
Card: one payout per installment
With cards, Asaas releases each installment's money about 30 days after the previous one. You get each installment when it settles, never before day 8. A single-payment card sale is one payout, about 30 days later. A 12-installment sale is paid out over about a year.
R$ 300.00 sale in 3 installments: three of R$ 100.00
Installment 1: settles in ~30 days → payout of your share of it
Installments 2 and 3: ~60 and ~90 days → one payout each
7-day refund window
Buyers may request a refund within 7 days. That is why nothing is paid out before day 8. A refund before the payout cancels the payout of that sale (or only the refunded part, if partial).
Buyers can cancel within 7 days
Every buyer has a "Cancel purchase and request refund" button in My purchases, for 7 days from payment confirmation. Access is removed at once and the refund goes back through the original payment method. For you, the sale shows as cancelled by the buyer and has no payout, because nothing is paid out before day 8.
Chargebacks and negative balance
If the buyer disputes a card purchase (chargeback), unpaid payouts are frozen until the dispute ends. If the dispute or a refund arrives after the payout, the amount already paid becomes a negative balance. Future payouts deduct it, and no Pix goes out while the balance is negative. If the platform wins the dispute, everything goes back to normal.
Where to see each sale's payout plan
In Dashboard > Payouts, each sale shows the payment method, gross amount, Asaas fee, net, the platform's 20%, the affiliate commission and your share, with the date and status of each installment.